Real Sliding Hardware

Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.), then we will be responsible for all return shipping and replacement costs. However, if the customer has ordered the wrong product by mistake, then you are expected to pay a 15% restocking fee along with shipping.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

All claims for damage or shortage in transit must be filed by the Consignee with the Carrier & marked as same on BOL. All claims must be made within 5 days from receipt of goods. No merchandise to be returned without our written authorization #. All goods are at purchaser’s risk after shipment.

"Our carpenters were so impressed with the quality and so was I. It is quiet, smooth and a joy to use. All of our guests and visitors comment on it and ask where we got such an amazing piece of hardware."
- Mindi, Surrey, ENG

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